Most people realize that hotel pictures on the web are photo shopped, even if it is replacing the window view with a more aspiring scene. The point is what you see is not always what you get. Hotels will not update that they now have stains on the carpet, old and worn linen, rusty tubs, or broken elevators. A great way to avoid surprises like these, is to read the reviews by recent guests on sites like TripAdvisor.com as well as finding out when then hotel was built and when the last renovations were. If you see more than one or two comments that concern you, then call and ask to speak to a manager. Let them know your apprehension and ask if these are still current issues at the hotel. This gives management a heads up that you are aware of any short comings that they may be going through and are not willing to endure them. Also, be sure to write down the manager’s name that you spoke with. This way, should anything happen during your stay, you know exactly whom to contact, and if that person is not available, ask for the next in command. The director of sales is a great contact, as they are the one selling the hotel and often have more time to assist you.